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Responsible Gaming
At Stelario Casino, gambling should be an enjoyable leisure activity, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, staying in control and making informed decisions about how much time and money you spend. If gambling begins to affect your finances, relationships, work or wellbeing, take action and seek support.
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Gamble for entertainment
Gambling outcomes are based on chance. No strategy can guarantee a win, and previous results do not determine what will happen next. Games should be treated as paid entertainment rather than a source of income. Only gamble with money you can afford to lose after essential expenses and financial commitments have been covered.
Table of contents
Before you play, decide how much money and time you are comfortable spending. Set a personal entertainment budget and make a plan to keep within it. A clear budget can help you avoid impulsive decisions during a winning or losing session. Never use rent, bills, savings, borrowed money or money intended for other important purposes to gamble.
- Set a gambling budget before you begin and do not exceed it.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from essential household spending.
- Do not chase losses by increasing stakes or playing for longer.
- Do not gamble when distressed, angry, tired or under the influence of alcohol or other substances.
- Remember that a win is never guaranteed, regardless of previous results.
- Do not treat gambling as a way to earn regular income or resolve financial difficulties.
Keeping a personal record of deposits, withdrawals, time spent playing and overall spending can help you understand your habits. Review your activity regularly. If the figures are higher than expected, consider reducing your limits, taking a break or stopping altogether.
Avoid chasing losses
A loss cannot be recovered by continuing to play, and increasing your stakes may lead to further losses. Do not borrow money, sell possessions or use credit to fund gambling. If you feel pressure to win back money, stop playing and consider using a cooling-off period or self-exclusion option.
Tools for staying in control
Stelario Casino may provide account and play-management tools to help customers control their gambling. Depending on the options available on your account, these may include deposit limits, spending limits, session reminders, reality checks, cooling-off periods or account self-exclusion. These tools are intended to support informed decisions and should be used before gambling becomes difficult to manage.
Deposit and spending limits
A deposit limit restricts the amount that can be added to an account over a selected period. A spending or loss limit may help you control the amount used for play. Choose an amount that fits comfortably within your personal budget. A limit should be treated as a firm boundary, not as a target to reach.
Time reminders and breaks
Long sessions can make it harder to notice how much time or money has been spent. Use available reminders and take regular breaks. During a break, leave the gambling environment, review your budget and decide whether continuing is genuinely right for you. If you feel unable to take a break, this may indicate that additional support is needed.
Cooling-off and self-exclusion
A cooling-off period allows you to pause access for a chosen period. Self-exclusion is a stronger restriction that prevents gambling for a specified period or until the exclusion is reviewed, where applicable. If you request self-exclusion, do not try to open another account or use another person’s account. You may also wish to block gambling payments and remove gambling applications from your devices.
If you want to change a limit, take a break or request self-exclusion, use the responsible gaming or account settings available on the website. Where an option is not available online, use the relevant customer support channel shown on the site. Restrictions may take effect according to the applicable process, so avoid gambling while a request is being processed.
Protect your account
Keep your login details private and do not allow another person to use your account. Use suitable device security and log out when you finish playing. If you believe someone has accessed your account, stop using it and report the issue through the support channel available on the website.
Recognising gambling harm
Gambling harm can develop gradually. A person may not notice the change at first, especially when gambling is used to cope with stress, loneliness, financial pressure or difficult feelings. Recognising warning signs early can make it easier to take control and prevent further harm.
- Thinking about gambling frequently or feeling restless when not gambling.
- Spending more time or money gambling than you originally planned.
- Increasing bet sizes to achieve the same excitement.
- Chasing losses or returning to win back money that has been lost.
- Borrowing money, selling possessions or missing payments to continue gambling.
- Hiding gambling activity, deposits or losses from family and friends.
- Feeling anxious, guilty, irritable or low because of gambling.
- Arguing with people close to you about gambling.
- Neglecting work, study, health, relationships or everyday responsibilities.
- Trying to cut down or stop but finding that you cannot.
One or more of these signs may indicate that gambling is no longer recreational. You do not need to wait for a crisis before asking for help. Speak with someone you trust, set a break or self-exclusion, and seek confidential advice from an Australian gambling support service. A qualified counsellor can help you understand your options and develop a plan that suits your circumstances.
If gambling is affecting someone close to you, approach the conversation calmly and without blame. Explain what you have noticed, listen to their concerns and encourage them to seek professional support. Protect shared finances where appropriate, and do not provide money to fund continued gambling. Support is also available for family members and friends affected by another person’s gambling.
Age, verification and support
Gambling is for adults who meet the legal age requirement in their location. Do not allow children or other unauthorised people to access your account. Parents and carers should use suitable device controls and payment protections to reduce the risk of minors accessing gambling services.
Account verification and safer gambling checks may be used to help protect customers and meet applicable obligations. You may be asked to provide information or documents through an approved process. Keep your personal details accurate and do not create accounts for other people.
Where to find help
If you are concerned about your gambling, contact an independent gambling support service in Australia for confidential information, counselling and practical guidance. You can also speak with a doctor, psychologist or other qualified health professional. Friends and family members can seek help too, whether or not the person who gambles is ready to change.
For urgent emotional distress or immediate danger, contact emergency services or a crisis support service in your area. Gambling should never put your safety or the safety of another person at risk. If you feel overwhelmed, move away from gambling, contact someone you trust and seek immediate professional assistance.
Stelario Casino encourages customers to make responsible choices and use available account controls. This information is general and does not replace financial, medical or psychological advice. The safest choice for anyone who cannot gamble within their limits is not to gamble. Taking a break or stopping completely is always a valid decision.
